Policies

Terms & Policies

Reservations and Cancellation

A major credit card is required to book your reservation. If you are unable to keep your scheduled appointment, you must provide a minimum of 48 hours' notice to avoid being charged the full price of your missed treatments. Arriving later than 20% of your appointment time will be considered a late cancellation, and you will be charged for the full service.

Minimum Age Requirements

Clients under the age of 18 must be accompanied by a parent or guardian.

Arrival

Please arrive at the time of your scheduled appointment. If you arrive early and find the door locked, please understand that a service is in progress and do not knock. The door will be unlocked at your appointment time. If the door in unlocked, please come in and seat yourself to the waiting area. Regretfully, untimely arrivals may be subject to reduced treatment time to remain on schedule for subsequent guests.

Services & Prices

We reserve the right to modify, discontinue or change services and prices without notice to ensure that maximum standards of service and quality are being met.

Gratuity

The Sapien Aesthetics staff works hard to help you achieve health, wellness and self-expression. While gratuity is optional and at your discretion, it is kindly accepted. A minimum of 20% of the full price of the service provided is suggested.

For Your Safety

Clients with medical conditions are advised to consult their doctors prior to booking any skincare or beauty services. Kindly inform your therapist of any existing medical conditions by completing an online consent form prior to your service, or by notifying your therapist before your service. Sapien reserves the right to discontinue a service for any reason to ensure the safety of all parties.

The Gift of Self-care

E-gift cards are available though the online booking system.

Check-in

Pease arrive at your appointment time at the storefront located on Bellevue Ave between Olive and Pine on the west side of the street. If you arrive early and find the door locked, please do not knock as another service may be in progress. Please feel free to walk in if you arrive early and find the door unlocked.

Facilities

Sapien Aesthetics is not a full scale day spa, but a standard shower is available before any facial appointment. Please email stephanie@sapienaesthetics.com to reserve. ADA accessible storefront and electric bed.

Microblading Policy 

Healed results will vary with each individual client and using a pencil or powder may still be needed. We have no control over what occurs during the healing process. Absolutely NO guarantee will be made and additional sessions (charged accordingly) may be required to obtain optimal results. Additional charges will apply. 

PLEASE NOTE: If you have had your eyebrows previously tattooed your artist cannot guarantee service or results. In some cases where the previous work is too dark, dense, discolored, or large, tattoo removal will be highly recommended before we begin the cover-up/re-work. Previously tattooed areas and cover-ups will almost always require additional appointments for best results and will be charged accordingly.

Although we give our best efforts to provide you with quality service, many factors can result in a less than desired outcome as each client will heal differently. Please refer to the FAQ section to see if the services we offer may be beneficial to you.

Payment information is required in order to book and confirm every new appointment. This is to ensure that you are serious about booking your appointment and it will be utilized in case of late cancellations and rescheduling. We require 48 hours notice if you decide to reschedule your appointment.

If you choose to cancel your appointment outside of the 48 hour window, you will be charged for the service. Please contact us if you are going to be late. Being more than 20 minutes late to your appointment may result in being charged for your appointment and the cancellation of your appointment.

Pricing is subject to change at any time. Additional appointments will be charged according to our current price list. Your second session, if needed, may be scheduled no sooner than 6 weeks following your first session, although later is better. We must give your skin ample time to fully heal and regenerate before tattooing it again. Refresher appointments are generally required every 1-2 years.